Returns Policy

Business buyers

Our loads are graded second hand goods sold by weight and are supplied as graded. We do not accept returns because a load did not contain the specific items you hoped for, or because the mix was not to your taste.

If you believe a load was not the grade you paid for, contact us within 48 hours of receiving it with photographs. Where we agree the grading was wrong we will put it right, normally with a discount against your next order.

Consumer buyers

If you are buying as a consumer rather than for a business, you have the right to cancel within 14 days of receiving your order and return it for a refund. Return postage is your responsibility and goods must come back in the condition they arrived in.