Frequently Asked Questions

What is the smallest order you take?

25kg, apart from our 10kg sample box, which exists so you can check the quality before committing to a full order.

Can I choose what is in my load?

You can choose the category, the grade and the season. You cannot hand pick individual items, in the warehouse or online. Grading is how we keep the quality consistent instead.

Do you have photos of the actual stock?

Yes. Photos and videos of real loads are on the site, and we can send more over WhatsApp if you want to see what is in stock this week.

Is the price per kilo cheaper if I buy more?

Yes. On First Quality and Cream Quality, orders over 300kg come down by £1 per kilo.

Do you charge VAT?

No. We are not VAT registered, so the price you see is the price you pay.

Can I collect instead of paying delivery?

Yes, from our Featherstone warehouse. Please call ahead.

How long until my order is sent?

Within 10 working days, usually sooner.

Can I buy from outside the UK?

Yes, but you arrange the shipping. See our delivery page.

Note for build: returns answer still needed, and the VAT answer needs confirming.